Create a global employee experience where everyone is equal, no matter which office they’re in. Remember when there was no easy way to access the internet and we couldn’t do our job effectively from anywhere other than our place of work? Me neither! Like many millennials, I was born around the same time as the world wide web, in the late 1980s. Although I still dimly remember the struggles of dial-up internet and a world where mobile phones were rare, for most of my professional life I’ve enjoyed robust internet connectivity. This huge advance in technology leads to a frequent …
Fairness – what is it, and how should it be measured?
Fairness is widely studied within academic literature, where it is known as Organisational Justice. However, it is not commonly measured within organisations themselves. Perhaps because organisations don’t fully understand its importance and relationship to business outcomes. In the literature, Organisational Justice is defined as “the extent to which employees perceive workplace procedures, interactions, and outcomes to be fair in nature” (Baldwin, 2004). It is typically broken down into three factors: Distributive Justice – the perceived fairness of the distribution of rewards based on work input. It is important to note that employees perceive fairness by comparing their rewards to that …
Fairness is an employee experience thing
Fairness is a thing. More of a thing than it used to be. A thing with the ability to upset elections and change voting patterns. Democracy has delivered a few well-deserved reminders of late that people really do care about fairness. Those people are voters and customers. They are also employees. The science of measuring of employee engagement and mood is well-established. And while it is straightforward to demonstrate the connection between engagement and enterprise value, it’s difficult to translate better measurements into building a better employee experience. It often feels like we get tied up in theory and reporting …