One of the things that makes me crazy about the work of employee engagement is the sloppiness we allow around how we define and approach it. As I talk to leaders within organizations who are currently spending enormous sums of money on measuring and attempting to improve engagement, they struggle with basic questions like “How do you define employee engagement?” and “How does employee engagement drive your organization’s success?” If we can’t clearly define this work and why it matters, how can we ever expect to make a huge impact, let alone be taken seriously? We have to do better. …