employee experience design Archives

Superior Employee Experiences: why reinvent the wheel?

Serge van Dam August 28, 2018 Employee experience Leave a Comment

Judging by the literature being published on the information-super-highway, the new titles being bandied about on LinkedIn and the real competition for talent, it seems that Employee Experience is a ‘thing’. Maybe even ‘the thing’ if you’re of an HR bent. As the great Steve Jobs used to say, and with good reason: “Good artists copy, great artists steal”. So as someone who is passionate about using frameworks to help leaders communicate and bring about change more efficiently, I think HR practitioners should ‘steal’ the great work of the User Experience (UX) community and design thinkers around the world to …

The ROI of employee experience

Matt Johns August 8, 2018 Employee experience 3 Comments

All too often we hear business and public-sector leaders talk about how important their people are to their respective organisations. In fact, I suspect most who read this article would have heard phrases like “our greatest asset is our people”. Then why is it that so few choose to invest in creating truly great employee experiences? The answer, more often than not, is that this kind of investment is never seen as urgent, and more importantly, the ROI of employee experience is challenging to calculate. The reality is investing in your employee experience is likely to be one of the …

Getting started with employee experience design

Jason Lauritsen August 7, 2018 Employee experience Leave a Comment

The reason I’m so bullish about the concept of employee experience design is that EX is proactively actionable, whereas traditional employee engagement practices are largely reactive. Organizations can intentionally design the employee experience to improve engagement and performance. By using the design process of discover, define, develop and deliver, you can design and co-create an experience for your employees that will feel positive and affirming to them. Over the past two months, I’ve been writing a series of posts titled How to Design the Employee Experience. If you have been wondering how to get started with employee experience, you should …

No-one comes to work to do a bad job

Michael Carden July 18, 2018 Employee experience 1 Comment

I’d been trying to flesh out a collab story on employee experience (EX) with Laurie Ruettimann for weeks. This is as far as we got: “I’m not sure if I buy into the whole concept of EX. Now, I’m an idiot. But if we keep asking employers to solve problems, we perpetuate a system that always lets employees down. When do we say that it’s up to employees to own their EX, and that the best companies will listen?” For those who don’t know Laurie, she’s the original HR disruptor. When I first met her, I think she just wanted …

The Humankind Employee Experience Model

Samantha Gadd June 26, 2018 Employee experience Leave a Comment

Over the last five years Humankind has worked with over 400 businesses and learnt a lot about what it takes to grow. We know the ability to attract and retain the best talent underpins success. We believe the best workplaces in the world have the best employee experiences in the world, and we know successful organisations understand that employee experience drives customer experience and therefore better commercial outcomes. For these reasons, we are excited to share our views on what employee experience is, and more importantly what you can focus on to improve your employee experience and achieve business success. …

Better never means better for everyone

Michael Carden June 19, 2018 Employee experience 1 Comment

Employee experience is by definition experiential: it doesn’t exist in a vacuum. Without someone to process it, it’s not a thing. If a tree falls in a forest, etc etc. More than that, we don’t all experience the same thing the same way. Our personalities, preferences and past experiences all play a role in how we interpret and react to the situations we find ourselves in. So when we talk about employee experience, it’s a bit of a misnomer. There’s no one employee experience; there’s exactly as many experiences as there are employees, and we need to start considering experience …

Designing engaging employee experiences

Jason Lauritsen June 19, 2018 Employee experience, Engagement Leave a Comment

Over the past year or so, the phrase “employee experience” has barged its way into conversations about human resources and employee engagement. The more you see the phrase, the easier it is to dismiss as simply a new buzzword; repackaging the same old HR stuff under a new label. Don’t make that mistake. The employee’s experience of work drives their engagement and that engagement level drives their performance. If we really want to find ways to sustain higher levels of employee engagement and performance, we need to design the work experience to be more engaging. The importance of employee experience design …