Employee NPS (eNPS) is based on Net Promoter Score® (NPS™) by Bain & Company, Satmetrix Systems, Inc., and Fred Reichheld. It’s commonly used as a quick indicator of employee engagement because engaged (and loyal) employees are more likely to recommend their workplace. NPS recap NPS measures customer loyalty by asking: ‘How likely are you to recommend this company to a friend or relative?’ The idea is that loyal customers believe so strongly in the company they’re recommending that they’re willing to put their reputation on the line for it. Friends and relatives are typically the people we feel most strongly …