For engaging comms go mobile

Want more engaging comms? Go mobile.

Karen Rayner Diversity & inclusion, Employee experience Leave a Comment

Want to be able to talk to all of your employees? Prepare to go mobile. Most adults own a cell phone, so it follows that most workers will have a mobile device of some kind. And we always have them close at hand. The average person checks their phone 110 times a day, and frontline workers use messaging apps up to six times a day. Great news, right? We can just use mobile channels to communicate with workers and get a read on engagement. Not so fast. Communication in companies isn’t fabulous to begin with: 80% of US employees feel …

Invisible employees

Engaging invisible employees

Karen Rayner Employee experience, Engagement Leave a Comment

You can’t be inclusive if you’re exclusive We’re all striving for an inclusive organizational culture. We want work to be a place where everyone feels heard, and valued, and everyone has the chance to contribute. But when we say ‘everyone’, do we really mean everyone? All people are included, but some are more included than others. A retail chain has a lot of moving parts. There’s head office, with HR and marketing and accounting staff. There are stores, with sales associates and security and inventory managers. There are warehouses, with stock handlers, forklift operators and truck drivers. There are people …