TLDR: No. Going to Disneyland and working at Disneyland are different. There is a growing number of providers combining employee experience (EX) and customer experience (CX) into the same platform. A very small handful of these providers have been trying to solve for the vexing issue of causation. They are working to tie employee engagement to customer outcomes. This is a problem worth solving. It’s also a super challenging problem, and we’ll come back to that… But. The majority of CX providers who are now stretching into EX are just looking for market expansion based on parallel tech. If you …
