“EX is employee surveys!” “EX is employee engagement!” “EX is my org’s new ping-pong table!” Many leaders are doing their best to take advantage of the employee experience movement early on by attempting to prioritize and improve EX within their organizations. Unfortunately many are focused on the wrong things due to a general misunderstanding of the concept. As a leader, the first and most important part of improving your organization’s EX is understanding what it actually is. Understanding EX Employee experience (EX) is defined as the comprehensive set of interactions and observations an employee has within an organization. And it’s …